Slim Metrix Official Website › Contact
ContactContact The Slim Metrix Desk: Which Address Does What
Tracking, changes and refunds go to +1 (562) 523-2626, or support@vitahealthsupps.com. Pages, typos, privacy and press go to contact@Slimmetrixes.com, Mon–Fri 9:00am–5:00pm ET. The website address cannot see an order and cannot open a refund, which is the single most useful thing on this page.
Two addresses, two jobs, and a phone number that is for orders already placed rather than for placing one.
Every Slim Metrix contact route
| What you need | Where it goes | Why |
|---|---|---|
| Order status or tracking | +1 (562) 523-2626 | The only route that can see an order |
| Change an address or a pack | +1 (562) 523-2626 | And before it ships, because a carrier will not redirect |
| Start a refund | +1 (562) 523-2626 with the order ID | The 60-day window is claimed by phone |
| Order questions by email | support@vitahealthsupps.com | Slower than the phone, and it does reach the order desk |
| A correction to a page | contact@Slimmetrixes.com | Reaches the editorial desk. Corrections move the review date |
| Privacy or a data request | contact@Slimmetrixes.com | Set out on the privacy policy page |
| Press | contact@Slimmetrixes.com | Same desk, same hours |
Website hours are Mon–Fri 9:00am–5:00pm ET. The order line runs on the seller’s own hours.
The distinction between the two email addresses is not bureaucracy. They reach different organisations doing different work: one maintains this website, the other fulfils and refunds orders. A refund request sent to the first one reaches nobody who can act on it, and the usual cost is a fortnight of a window that was already running.
Write to the Slim Metrix editorial desk
For a page that is wrong, a label question this site has not answered, or anything about privacy or press.
The Slim Metrix addresses
| Purpose | Address |
|---|---|
| Office | 277 Park Avenue, Floor 38, New York, NY 10172, USA |
| Returns, with name, email and order ID inside | 600 Third Avenue, Floor 25, New York, NY 10016, USA |
Two addresses, two jobs. Bottles posted to the office take a long detour before they reach the warehouse.
Do not post a return before the desk has issued a return authorisation. Bottles that arrive without one can be refused at the warehouse door, and a refused parcel is considerably harder to sort out than one that never left. The refund policy page has the sequence.
What the Slim Metrix desk can and cannot answer
Answerable here
- Which lot this desk is currently shipping.
- What the label and the seller’s published list state.
- How the guarantee is counted and how a refund is opened.
- Where a page on this site is wrong, and a correction when it is.
Not answerable here
- Whether this product is right for your prescriptions. That is a conversation for whoever writes them.
- The split of the 276 mg blend, which the seller has not released.
- Assay values for any ingredient. This desk holds no laboratory report.
- Anything about an order placed through a third-party listing.
Getting a faster answer about Slim Metrix
Have the order ID in front of you
It is in the confirmation email, and it is the first thing any order conversation needs. Without it a five-minute call becomes a twenty-minute one.
Say what you want to happen
A refund, a pack change, an address correction or a tracking update. Each has a different route through the desk and naming it first saves a transfer.
Use the phone for anything time-limited
The 60-day window is a date, and email is not a reliable way to meet one. +1 (562) 523-2626 is.
What to expect when you write to the Slim Metrix editorial desk
A reply from a person, inside the stated hours, and a straight answer about whether a page is going to change.
The most useful messages this desk receives are specific: a page name, a sentence, and what is wrong with it. The least useful are general requests for advice about whether to take the product, because nobody here can answer that responsibly and the honest reply is always to point at the person who prescribes your medicines.
Three kinds of message get a fast answer. A factual error, which changes the page. A label discrepancy, which changes the page and is genuinely valuable because a reader holding a bottle knows something this desk does not. And a question about what a figure on this site means, which is usually a sign that the page did not explain itself well enough.
One kind gets a slow answer, and it is worth saying so: anything about an order. Those are forwarded rather than handled, and the forwarding costs days. +1 (562) 523-2626 is faster by an order of magnitude.
- Name the page. There are 31 of them.
- Quote the sentence. It removes a round trip.
- Attach a photograph if the bottle disagrees with the page.
- Use the phone for anything with a deadline. Email is not a reliable way to meet one.
The Slim Metrix questions this desk is asked most often
| Question | Short answer | Where the long answer is |
|---|---|---|
| How much berberine is in it? | No weight is given on this label | The ingredients page |
| Does it have caffeine? | No caffeine source in the ingredient list | The FAQ |
| Can I take it with metformin? | That is a question for your prescriber, and worth asking | The side effects page |
| Why is there no single bottle? | The seller’s ladder starts at two | The pricing page |
| How do I get my money back? | Call +1 (562) 523-2626 with the order ID inside 60 days | The refund policy page |
| Is it FDA-approved? | No. The agency does not approve dietary supplements | The disclaimer page |
Six questions that account for most of what reaches this desk, with the page that answers each properly.
If your question is not in that table and not about an order, the editorial address is the right one. If it is about an order, the phone line is the only one that can help.
Who is on the other end of a Slim Metrix message
Two organisations, and they are genuinely separate rather than two inboxes at one company.
The order line belongs to the fulfilment side: people with access to order records, warehouse status and the refund process. They can see what you bought, where it went and what happened to the money. They cannot change a sentence on this website, and asking them to is how a correction gets lost.
The editorial address belongs to the desk that writes these pages: people who read the label artwork, verify the citations and maintain the thirty-one documents on this site. They can change a page the same week. They have no access to any order, cannot look anyone up, and cannot open, delay or escalate a refund on anybody’s behalf.
That separation is the reason this page exists in the shape it does. It is not a switchboard; it is a map, and the single most expensive mistake a reader can make here is sending a time-limited request to the half of the desk that cannot act on it.
Hours, and what happens outside them on the Slim Metrix desk
The editorial address is staffed Mon–Fri 9:00am–5:00pm ET. A message that arrives on a Saturday is read on Monday, and nothing on that side of the desk is urgent enough for that to matter.
The order line runs on the seller’s own hours rather than on this desk’s, and it is the number to use for anything that is genuinely time-limited. In practice only one thing on this product is: the 60-day window, which is a date rather than a negotiation.
That is the argument for putting a decision date at day 50 rather than at day 60. Ten days of margin absorbs a weekend, a public holiday, a missed call and a slow post, which between them account for nearly every refund this industry fails to process in time.
Out of hours, the pages themselves are the answer to most questions. The FAQ holds twenty-six of them grouped by subject, and the refund policy is written as a sequence precisely so that it can be followed without anyone explaining it.
Order Slim Metrix with the contact routes already in hand
One number for the order, one address for the pages, and a return address that is published before you need it.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order Slim Metrix On The Official WebsiteOne capsule a morning · 30 per bottle · lot SLI-26/SL-3249
